WhatsApp Chatbot For Real-Time Patient Support
Dr. Essa Laboratory & Diagnostic Centre offers a dedicated WhatsApp chatbot to provide patients with instant, reliable, and real-time diagnostic assistance. Patients can connect on WhatsApp at +92 21 111 786 986 to get quick guidance, test-related information, and support for bookings and home sample collection updates.
Why We Offer WhatsApp Support?
WhatsApp is one of the fastest and most convenient ways for patients to communicate. Our WhatsApp chatbot is designed to help patients access diagnostic support without long waiting times, while ensuring accuracy, clarity, and a smoother overall diagnostic journey.
Key Services Available Through the Dr. Essa Lab WhatsApp Chatbot
Through our WhatsApp chatbot, patients can:
- Ask questions about diagnostic tests including availability and general requirements
- Get guidance on test preparation such as fasting instructions and timings
- Share prescription details for clarification and support in understanding recommended tests
- Receive assistance in selecting suitable tests based on medical condition and physician advice
- Book diagnostic tests directly through WhatsApp
- Track home sample collection status including scheduling, rider assignment, and collection progress
- Receive updates and support related to bookings, collection, and next steps
WhatsApp Support for Home Sample Collection
For patients opting for home sample collection, WhatsApp support provides an easy way to receive timely updates. Patients can inquire about booking confirmation, expected collection time, rider assignment, and collection progress — ensuring transparency and peace of mind throughout the process.
Accessible, Patient-Centred Diagnostic Support
By combining instant messaging with diagnostic support and operational coordination, Dr. Essa Lab’s WhatsApp chatbot improves accessibility and responsiveness for patients across Pakistan. This service complements our digital ecosystem, including the Dr. Essa Lab mobile application and our 24/7 call centre.
Frequently Asked Questions - WhatsApp Chatbot
What is the Dr. Essa Lab WhatsApp chatbot number?
Patients can connect with Dr. Essa Lab WhatsApp support at +92 21 111 786 986 for test guidance, bookings, and home sample collection updates.
Can I book diagnostic tests through WhatsApp?
Yes. Patients can request diagnostic test bookings through WhatsApp, and our team assists with booking confirmation and next steps.
Can I share my prescription on WhatsApp for help?
Yes. Patients can share prescription details for clarification and assistance in understanding which diagnostic tests have been recommended by the physician.
Can WhatsApp support help with home sample collection tracking?
Yes. Patients can receive updates on home collection scheduling, rider assignment, and collection progress through WhatsApp support.
What kind of questions can I ask on WhatsApp?
Patients can ask test-related questions, preparation requirements, report timelines, booking support queries, and home sample collection coordination questions.