Dr. Essa Laboratory & Diagnostic Centre - Pakistan’s Largest & Most Trusted Diagnostic Network
Dr. Essa Laboratory & Diagnostic Centre is one of Pakistan’s largest and most trusted diagnostic lab , recognized for delivering accurate, dependable, and high-quality clinical laboratory services since 1987 when it was first etsbalished in Karachi. With a strong presence across major cities, we support patients, physicians, and healthcare providers with reliable diagnostics and compassionate care.
Dr. Essa Mobile App
Dr. Essa Laboratory & Diagnostic Centre is among the leading diagnostic labs in Pakistan offering a dedicated mobile application called Dr. Essa Lab Mobile App designed to deliver a seamless digital diagnostic experience. Our mobile app enables patients to manage their diagnostic needs conveniently, eliminating the need for repeated logins, manual report tracking, or in-person follow-ups.
Through the Dr. Essa Lab Mobile Application , patients can easily book diagnostic tests, access their complete testing history, and receive instant push notifications as soon as reports are ready. This ensures faster access to results without the hassle of checking portals repeatedly using usernames or passwords. Click To Download The App.
- Easy test booking directly through the mobile app
- Complete diagnostic history securely stored for patient reference
- Instant report notifications via push alerts as soon as results are available
- Daily Spin the Wheel rewards for added patient engagement
- Weekly and monthly in-app exclusive discount coupons
By combining digital diagnostics, automated reporting, patient rewards, and real-time notifications, Dr. Essa Lab’s mobile application represents a comprehensive digital health solution, supporting patients with accuracy, convenience, and innovation across Pakistan.
Dedicated 24/7 Call Centre
Dr. Essa Laboratory & Diagnostic Centre operates a dedicated 24/7 patient support and call centre designed to assist patients at every stage of their diagnostic journey. Our trained healthcare support team manages test bookings received through calls, WhatsApp, and our website, ensuring accurate order placement and timely coordination.
Beyond booking support, our call centre team proactively connects with patients to inquire about their tests, guide them regarding test preparation requirements, and assist in selecting the most appropriate diagnostic tests based on individual medical conditions. Patients who face difficulty understanding prescriptions are supported through careful prescription review and guidance.
Our 24/7 call centre supports patients with end-to-end assistance, including bookings, guidance, coordination, and follow-ups. Key services provided by our call centre include:
- Test bookings via call, WhatsApp, and website with accurate order placement and confirmation
- Test preparation guidance such as fasting requirements, medication instructions, and sample collection procedures
- Prescription review support for patients who need help understanding doctor instructions
- Test selection assistance to help patients choose the most appropriate tests based on their condition and physician advice
- Home sample collection coordination including nearest branch identification, scheduling, and rider assignment
- Real-time updates and follow-ups regarding booking status, collection timelines, and report availability
- Complaint handling and escalation to ensure timely action and continuous service improvement
WhatsApp Chatbot & 24/7 Instant Patient Assistance
Dr. Essa Laboratory & Diagnostic Centre offers a dedicated WhatsApp chatbot to provide patients with quick, reliable, and real-time assistance. Patients can connect with our WhatsApp support team at +92 21 111 786 986 to receive guidance and support throughout their diagnostic journey.
Through our WhatsApp chatbot, patients can:
- Inquire about available diagnostic tests and test pricing
- Get prescriptions reviewed and clarified when needed
- Receive guidance on selecting the most appropriate tests based on their medical condition
- Book diagnostic tests directly through WhatsApp
- Track the real-time status of home sample collection and rider assignment
- Receive updates and support regarding test bookings and collection schedules
By integrating instant messaging with diagnostic expertise and operational coordination, Dr. Essa Lab’s WhatsApp chatbot ensures enhanced accessibility, faster response times, and a more convenient patient experience across Pakistan.
A Diagnostic Network Trusted Across Pakistan
With one of the largest diagnostic footprints in the country, Dr. Essa Lab serves millions of patients every year through a growing network of laboratories and collection points. Our commitment to credibility, professionalism, and service excellence has been acknowledged through multiple Consumer Choice Awards, reflecting the trust patients place in us year after year.
Industry-Leading Home Sample Collection Services
Dr. Essa Lab is a preferred choice for patients seeking reliable home sample collection services in Pakistan. Our trained phlebotomy teams follow strict safety and quality protocols, ensuring accurate sample handling and patient comfort — right at your doorstep.
From routine blood tests to specialized diagnostics, we make quality healthcare accessible while maintaining fast turnaround times and uncompromised accuracy.
Pakistan’s Most Advanced Diagnostic Technology
Equipped with state-of-the-art diagnostic technologies and automated laboratory systems, Dr. Essa Lab delivers precise and reliable results. Most test reports are generated within hours rather than days, while maintaining the highest standards of clinical accuracy and quality control.
A Complete Digital Diagnostic Experience
Dr. Essa Lab is among the very few diagnostic providers in Pakistan offering a fully integrated digital patient experience. Our advanced diagnostic mobile application allows patients to book tests, access reports, and manage their diagnostic needs with ease.
This digital convenience is supported by a 24/7 dedicated call centre and an intelligent WhatsApp chatbot, ensuring uninterrupted patient support at every step of the diagnostic journey.
24/7 Operations for Uninterrupted Patient Care
Our laboratories operate 24 hours a day, 7 days a week, ensuring continuous access to essential diagnostic services. Whether it is an emergency test or a routine health screening, Dr. Essa Lab remains committed to serving patients whenever care is needed.
Accuracy, Ethics, and Patient-Centered Care
Every test performed at Dr. Essa Lab is guided by strict ethical standards, clinical oversight, and comprehensive quality assurance protocols. Our mission is to empower better healthcare decisions by providing results that patients and physicians can trust.
With decades of diagnostic excellence and a patient-first approach, Dr. Essa Laboratory & Diagnostic Centre continues to set benchmarks in Pakistan’s healthcare landscape — combining technology, trust, and compassionate service.